Joy Caswell, Independent Adjuster
Statement of Interest
Joy Caswell is honored to submit her nomination for reelection to the National Association of Catastrophe Adjusters Board of Directors. Over the past two years, serving on the NACA Board has given her the opportunity to give back to an organization and an industry that have been an important part of her professional journey. Joy first served as a Director overseeing the Bylaws Committee and currently serves as Secretary while continuing her oversight of the Bylaws Committee. Prior to her election to the Board, she had the privilege of serving NACA through the Membership, Convention, and Education Committees. As she enters her 27th year in the insurance industry, Joy remains passionate about the future of catastrophe adjusting and the responsibility industry leaders have to help prepare the next generation. She believes NACA plays an important role in bringing adjusters and industry professionals together through education, mentorship, networking, and leadership. If reelected, Joy hopes to continue building on the work accomplished while helping NACA strengthen member engagement, expand educational and networking opportunities, and remain an organization where both experienced professionals and those entering the catastrophe industry can find connection, resources, and opportunities to grow. Serving NACA and its membership has been a privilege for Joy. She would be honored to continue representing members on the Board of Directors and contributing her experience, time, and leadership to an organization and industry that have given her so much throughout her career.
Biography
Joy Caswell is a 27-year insurance industry professional whose career has truly taken her “from the mail room to the board room.” That journey has shaped not only the leader she is today, but also her commitment to giving back to the catastrophe adjusting profession and helping prepare the next generation of industry leaders. Throughout her career, Joy has built extensive experience in property and casualty claims, catastrophe operations, field and desk adjusting, quality assurance, training, team development, and operational leadership. She has served in leadership roles overseeing catastrophe operations, large teams, client relationships, quality and performance initiatives, and the development and mentorship of adjusters. For the past two years, Joy has served on the National Association of Catastrophe Adjusters Board of Directors. She initially served as a Director overseeing the Bylaws Committee and currently serves as Secretary while continuing to oversee the Bylaws Committee. Before joining the Board, Joy was actively involved with NACA through service on the Membership, Convention, and Education Committees. One of the most rewarding parts of Joy’s career has been helping others grow within the catastrophe adjusting profession. She is passionate about mentorship, networking, education, and creating opportunities for the next generation of catastrophe adjusters to learn from those who came before them while developing into tomorrow’s industry leaders. Joy considers it a privilege to serve the NACA membership and remains committed to helping strengthen the organization, preserve the professionalism of the catastrophe adjusting industry, and help shape its future through service, mentorship, networking, and leadership.
